BBC Article: http://www.bbc.co.uk/news/magazine-12691704
Are call centres the factories of the 21st Century?
By Alex Hudson
Something that has interested me in the Greenfield Geography website, was the BBC article called “Are call centres the factories of the 21st Century?” by Alex Hudson. It says that a number of factories have turned into call centres. An interesting quote from this article was “"More people have worked in call centres than ever worked in the mining industry, and I researched that in 1998," says Matt Thorne.” Many people are starting to work in the call centre industry and it is starting to become a very popular industry. There is even MSc courses for in contact centre managing. As well as, some people in the industry even have university degrees. It is usually a career that people go into before they move on to a better job, or it is possible to move up in the call centre industry.
Many manufacturing countries have now turned into call centres. There are more people working in call centres rather than the manufacturing and service industry, but labour conditions have improved.
Question:
Do you think that working in a service sector will result in a brighter future?
Personally I don't believe that by working in a service sector will always result in a brighter future. Yes, it can be a good stepping stone into the work force. Also, working in a call center speaking english can be good for that person in future businesses. However it doesn't always lead to the success of that worker in future jobs.
ReplyDeleteI agree with Amaia. I do not think that it will necessarily mean a brighter future for those working in the service sector, or more specifically, the call centres, however, it does say in the article that those working in this sector can move to different parts of the business, and that there is a career path.
ReplyDeleteI do think that no one purposely is interested in working in a call centre, and that they may take this as a step to get a better job, just like how many may work as a normal employee in a business, but only as a step to the job of what they really want, which is of a higher position, like a manager, or CEO, etc.
Therefore, it doesn't necessarily mean that working in the service sector will always result in a brighter future, it may, or may not, but many hope to take it to result in having a better job.
I do agree with Amaia and Bettina, but I also think that there is no definite way of answering this. Working in a service sector, such as a call center, can be an opening for people who did not have that kind of opportunity before. It depends on the person and the sector that they work in.
ReplyDeleteYeah...what they said.
ReplyDeleteI think the nice thing about economies gravitating towards the service sector is that there seems to be more opportunity for work. I mean, resource scarcity and population explosion have definitely diminished the availability of jobs elsewhere. It may not necessarily lead to a brighter future, but it does seem like a low risk, high reward occupation to be in sometimes, especially when these labourers are protected. I think that we can a least attempt to cope with population explosion by valuing the service sector.
ReplyDelete