BBC Article: http://www.bbc.co.uk/news/magazine-12691704
Are call centres the factories of the 21st Century?
By Alex Hudson
Something that has interested me in the Greenfield Geography website, was the BBC article called “Are call centres the factories of the 21st Century?” by Alex Hudson. It says that a number of factories have turned into call centres. An interesting quote from this article was “"More people have worked in call centres than ever worked in the mining industry, and I researched that in 1998," says Matt Thorne.” Many people are starting to work in the call centre industry and it is starting to become a very popular industry. There is even MSc courses for in contact centre managing. As well as, some people in the industry even have university degrees. It is usually a career that people go into before they move on to a better job, or it is possible to move up in the call centre industry.
Many manufacturing countries have now turned into call centres. There are more people working in call centres rather than the manufacturing and service industry, but labour conditions have improved.
Question:
Do you think that working in a service sector will result in a brighter future?